Privacy Policy
Vicky's Restaurant Riverside Inc ("Vicky's," "we," "us" or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices you have when you visit vickysburgerriverside.com, contact us or opt into our SMS program.
By using our website, contacting us or opting into our SMS program, you agree to the practices described here. If you don't agree with this policy, please don't use our services.
1. Information We Collect
We collect information you give us directly and information that's gathered automatically when you use our site:
- Personal information: name, mobile phone number, email address and physical address when you contact us, place an order or sign up for SMS.
- Order information: items ordered, delivery address, special requests and payment confirmation. We don't store full payment card numbers on our systems.
- Device and usage information: IP address, browser type, device type, pages viewed, referring website and time spent on pages, collected through cookies and analytics tools.
- SMS program information: mobile number, the date and time you opted in, the keyword or form you used and your message history with us.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, reservations and inquiries.
- Send transactional SMS like order confirmations, pickup-ready alerts and account updates (only if you opted in).
- Improve our website, menu, services and customer experience.
- Respond to your questions, complaints or feedback.
- Send promotional SMS or email (only if you opted into marketing).
- Comply with legal obligations and protect against fraud or misuse.
3. SMS Opt-In Details
When you opt in to receive text messages from Vicky's Restaurant Riverside Inc:
- You provide express written consent by checking the consent box on our forms at vickysburgerriverside.com or by texting the keyword shown on our materials. The consent box is never pre-checked, and consent is never required to make a purchase.
- The phone number you provide will be used only to send you the messages described in our Terms of Service.
- Message frequency varies, typically 2-8 messages per month depending on the program.
- Message and data rates may apply per your mobile carrier's plan.
- Reply STOP to any message to unsubscribe at any time. Reply HELP for help, or contact us directly at (951) 360-8400.
4. We Do Not Sell or Share Your SMS Information
Vicky's Restaurant Riverside Inc does not sell, rent, lease, share, transfer or otherwise disclose your mobile phone number, SMS opt-in information or any consumer information collected through SMS opt-ins to any third parties, affiliates, marketers, partners or any other entities for any purpose.
Your SMS opt-in information stays with us. The only exception is the SMS service providers we use to deliver our messages (such as our messaging platform), and those providers are contractually bound to use your data solely to deliver our messages on our behalf and are not permitted to use it for their own marketing or any other purpose.
5. Cookies and Tracking Technologies
Our website at vickysburgerriverside.com uses cookies and similar tracking technologies to understand how visitors interact with the site and to improve performance. We may use Google Analytics, Meta Pixel and similar tools that collect anonymous usage data.
You can disable cookies through your browser settings. If you disable cookies, some features of the site may not function properly. We don't currently respond to "Do Not Track" browser signals, but you can opt out of analytics tracking at the source (for example, Google's opt-out browser add-on).
6. Data Security Practices
We use industry-standard security measures to protect your information, including:
- HTTPS encryption for all data transmitted through our website.
- Access controls limiting employee access to personal information on a need-to-know basis.
- Encrypted storage where appropriate, especially for any sensitive customer records.
- Regular review of our security practices and the providers we work with.
No system is 100% secure, but we work hard to safeguard your information. If we ever experience a data breach affecting you, we'll notify you in line with applicable laws.
7. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we have about you.
- Correct or update information that's inaccurate.
- Delete your information (subject to legal retention requirements).
- Opt out of SMS at any time by replying STOP.
- Opt out of email marketing by clicking unsubscribe in any email.
- Request that we stop sharing your information with third parties (note: we already don't share SMS opt-in information).
- File a complaint with a data protection authority.
To exercise any of these rights, contact us at [email protected] or (951) 360-8400. We'll respond within a reasonable time and won't discriminate against you for exercising your rights.
8. Children's Privacy
Our services are not directed to children under 13, and our SMS program is not directed to anyone under 18. We don't knowingly collect personal information from children under 13. If you believe we've collected information from a child under 13, contact us and we'll delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The latest version will always be posted at vickysburgerriverside.com/privacy-policy and the "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our services after changes means you accept the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: